Tag Archives: total

Snappy’s ProTips, pt. I

Posted on February 15, 2013 by Hosting

We’ve been doing some audits and running some numbers on our ticket queues lately.  What we’ve found is that there are a lot of recurring issues that are actually very basic in nature, but that our Customers either aren’t able to find the answers to themselves or they don’t realize that the answers are actually just a quick KnowledgeBase search away. So, we’re introducing our “Snappy’s ProTips” blog series.  The issues we will be discussing herein account for literally hundreds of support requests each week.  Our hope is that, via this series, we can raise awareness as to the resolution of common issues and facilitate not only a higher level of learning for our Customers, but also a faster response time on more involved issues by clearing out some of these more basic requests. We’re always happy to assist with anything, however it stands to reason that for these more basic issues that you’d just assume not have to wait for a response via ticket from us when you can truly (and much more efficiently) handle it yourself in real time. Continue reading →

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SiteLock

Posted on February 12, 2013 by Hosting

SiteLock is a website security monitoring tool for small and medium-sized businesses, providing a number of benefits and services.  Some of the key benefits are blacklist monitoring, malware detection, vulnerability identification, and virus scanning.  Additional services include domain ownership verification and SSL certificate validation. SiteLock monitors your websites daily for malicious activity and then alerts you to any potential threats.  SiteLock’s 360-degree scanning uses lightweight technology to search for vulnerabilities in your code, as well as any outdated applications, without slowing down your site’s performance.  These scans include searching for defacement, database vulnerabilities , application vulnerabilities , and drive-by downloads Continue reading →

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May We See Your ID, Please? Part III

Posted on February 5, 2013 by Hosting

Welcome to the third offering of our ever-expanding collection of fake IDs.  Posting these blogs seems to have no effect in deterring people from continuing to send us hilariously fake IDs in an effort to fraudulently acquire web hosting.  It is unfortunate that our industry is so ripe with this type of activity, but we remain vigilant in the prevention of fraudulent sign-ups.  Please enjoy these recent additions to our collection. Continue reading →

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Office Art, part V

Posted on January 29, 2013 by Hosting

Well, for better or worse, the fine art of modifying someone’s desk in their absence has escalated.  At this point, I’m not sure if this activity should be filed under our Office Shenanigans or if it’s become it’s own art form, therefore qualifying it as Office Art .  Let’s go ahead and call it art. Every picture from this post comes from our Houston offices.  Although Houston clearly lacks the Post-It note budget that Austin has, we do seem to have compensated for that fact by attaching random objects to computer screens, including snack food items.  Here we see a nice array of potato chips and crackers, also a granola bar.  Is that a high-heel shoe tape dispenser?  I’m not sure if that belongs to the owner of the desk or was also placed there as part of the joke:   Upon seeing this next picture, I was slightly confused. Continue reading →

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WHOIS Privacy

Posted on January 22, 2013 by Hosting

What is WHOIS?  WHOIS, in a literal sense, is a protocol used to query databases that store registration information relative to Internet resources.  Sounds complicated, but for our purposes at this time, WHOIS is simply a means of finding out who owns a given domain name.  There are countless websites that allow you to run a WHOIS search; any domain registrar, for starters.  You can essentially choose at random from a quick Google search for WHOIS. When you do perform a WHOIS search on a domain, you find all sorts of information about the registrant of the given domain.  In a nutshell, you’ll see all of the publicly available information relative to the given domain.  Here’s the truncated results from a WHOIS search for HostGator.com, which is a perfect example: We see when the domain was created and when the current registration period expires.  We also see the nameservers to which the domain is pointed.  The most important piece though is the name, address and phone number of the registrant.  The information shown here for HostGator.com is essentially all publicly available information already, so it’s really a no harm and no foul situation Continue reading →

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