Tag Archives: hostingcon

Making My Way to NOLA: HostingCon Global 2016

What comes to mind when you think about summer? Swimming; going to a cabin; camping? Sipping a cold drink on a patio? For me, it’s not summer without HostingCon Global. Continue reading

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Partner Compatibility Strategies for MSPs, CSPs, Hosting and Other Service Providers

Managing The Vendor Mix and Vendor Types For Your Go to Market Model: Part one of two part series. As the mix of cloud services increase beyond IaaS, PaaS and SaaS, service providers continue to evaluate partnering strategies and vendor relationships as a competitive differentiator. New end customer demands call… Continue reading

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8 Insights on Investing in Truly Great Customer Service

In his new book, “Hug Your Haters: How to Embrace Complaints and Keep Your Customers”, Jay Baer says that “haters are not your problem…ignoring them is.” I agree! According to an extensive proprietary study, 80 percent of companies surveyed say they deliver outstanding customer service, but only eight percent of… Continue reading

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Today’s Boardroom Challenges are Service Provider Opportunities at HostingCon

The challenges and opportunities that faced boardrooms and lawmakers in the past year in the world of hosting and cloud are covered in the Issues and Trends track at HostingCon Global 2016 New Orleans. These include headline grabbers like state surveillance and access to customer data, and developing issues like… Continue reading

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Consolidation in the Service Provider Industry: What Does it Mean to Your Business?

The data from the MSPmentor 501 indicates a growing disparity between many managed service providers. While the average MSP in the 501 grew 24% in 2015, seven percent of the MSPs lost revenue on a year over year basis. The strong are getting stronger and the weak are getting weaker.… Continue reading

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