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4 Types Of Videos Every Business Should Feature On Their Website

The post 4 Types Of Videos Every Business Should Feature On Their Website appeared first on HostGator Blog . 5 Types Of Videos Every Business Should Have On Their Website You’ve put together a pretty good first website for your business, and it’s doing OK. Visitors stick around, browse your store or view your portfolio, and contact you or make purchases. It’s a good start, for sure. But what if you want more customers, more sales and higher average order values without having to change your business model, product offerings, or services? Add videos. Here are five types of video that can help your business website earn you more customers and more revenue. 1. Product Videos Sell products? You need product videos . You might not think that a 30-second video of someone opening and closing a purse or using a cordless drill is a valuable marketing tool, but the numbers don’t lie. Established online retailers have reported increases in conversion rates of anywhere from 64 to 85% higher for products with videos . Why? Especially for expensive products, customers want know as much as possible about the item before they buy. An effective product video, like this 39-second Tory Burch bag video at Zappos shows customers in detail what they’re getting. If you sell products online, you can still use testimonial videos. Embedding and sharing user-generated content and video reviews by customers delivers the impact of testimonials without the expense of producing your own content. Shoppers tend to trust customer-made videos and are 97% more likely to buy after they see user-created videos.   2. Case Study Videos Do your customers have complex problems to solve? You need case study videos . A case study is similar to a testimonial, but it shows a business audience how your product helped a client solve a particular problem, like rebranding a website in this HostGator video case study . As with a testimonial, you should include clients and let them talk about their experiences. You may also want to include some hard numbers to quantify exactly how much your business helped this client (for example, did you raise their traffic, revenue or something else) but don’t pelt viewers with too many spoken stats. Keep the overall message simple and easy to absorb and your customers will remember it better.   3. Tutorial Videos Do your customers have questions? You need tutorial videos . Tutorials can keep your customers happy by showing them how to get the most value from what you sell. These videos can also persuade new customers to buy, because they can see the level of support they’ll get. The most effective tutorial videos walk viewers through each and every step in a process, like this tutorial on how to set up your WordPress website or blog. Another type of tutorial shows customers what they can do with your products. For example, Sephora produces tutorials on covering under-eye bags, achieving new nail art looks, doing wedding makeup, and more using products they sell. These videos typically cost more and take longer to produce than screen-based tutorials; if your business doesn’t have a Sephora-level marketing budget, user-generated tutorial videos are another option. And sometimes, tutorial videos are your product, or at least part of your product mix. This detailed post on using videos for infopreneurship , from product type to production. For example, in addition to in-studio classes and workshops, a growing number of dance performers and instructors now offer streaming video instruction and live online lessons on Patreon to expand their customer base far beyond their local market and the workshop circuit.   4. About Us Videos Want new customers? You need an “about us” video . Not only do customers want to put faces with names, they also want to get a sense of how your business operates and where it fits in the community. Thrift nonprofit Goodwill condenses more than 100 years of history into this short “about us” video that also showcases the group’s mission and international scope. Even if your business is brand-new, viewers will still want to know why you started it, how you take care of customers, who works with you, and how you make the products or deliver the services you sell. Just keep in mind the main rule of “about us” content – it’s really about showing what you can do for your customers. In addition to your main about us video, you can keep your video content for this section of your site fresh by embedding social video that you shoot at pop-up events, trade shows, and in your warehouse, workshop, or studio.   Videos for Your Business Website You may be thinking that this is a lot of video to plan, script, shoot, edit, and post, and you’re right. However, video doesn’t have to happen all at once, so start with one type of video and keeping going from there. Remember that video marketing, like other marketing, should be ongoing to reflect the evolution of your business and your audience. Find the post on the HostGator Blog Continue reading

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FAQ Pages: What Every New Business Should Include

The post FAQ Pages: What Every New Business Should Include appeared first on HostGator Blog . What Every New Business Should Include on Their FAQ Page One of the most frequently asked questions about frequently asked questions is “What should I include on my FAQ page?” The obvious answer is also the least useful one, because a well-written, properly formatted FAQ page can do much more for a small or new business than provide basic information. Yes, your FAQ page can and should answer the questions your customers ask most often, but there are ways to do so that also boost your business’s visibility in search results, establish your expertise and reliability with current and prospective customers, and help you connect with prospects. How? We’re glad you asked. What Questions Should I Answer On My Business FAQ Page? First , answer any recurring questions from your customers about your specific business. Do shoppers want to know how long it takes you to paint a custom mural? What services are included in your basic bookkeeping package? How many bees you include with hive delivery? Put those Q&As at the top of your page, because they set your business apart, show its unique value, and make visitors want to stick around and learn more. For example, why lead with booking or payment information Q&As when you can lead (or is that llead) with llamas, as this backcountry outfitter does for its pack-animal rental business? Next , go ahead and answer the questions you may have answered elsewhere on your site but which visitors may have overlooked. For example, your location, contact information, shipping fees, and return policies should be on each page of your site, but don’t make visitors to your FAQ page hunt around your site for that information. They’re on the FAQ page because they want to know more about your business. Make it easy for them. Finally , and here’s where you can move beyond the basics, look at the types of searches that lead customers to your site. For example, if your analytics show that your custom cake business gets a lot of traffic from searches for “gluten-free birthday cake” then it’s a good idea to include a Q&A about it. ( “Do you offer gluten-free birthday cakes?” “Yes, we do. Simply request the gluten-free option when you order your cake and we’ll prepare everything in our gluten-free workspace so you can enjoy a cake that’s delicious, beautiful, and worry-free.” ) This type of Q&A shows that you understand what your customers are looking for and why it matters to them. (In this case, because no one with celiac disease wants to get sick from a cake with trace amounts of flour in it.)   How Can a Good FAQ Page Help My SEO? Creating Q&As using the most common search terms for your traffic can also help your site rank better in those searches because your content is now more relevant. If your questions and answers align well with specific searches, your FAQ can end up in the prized “position zero” of Google search results. For example, I searched on desktop, mobile, and with voice to ask “what vaccinations does my dog need to be boarded?” The answer in the featured snippet box comes not from a pet health magazine or veterinary association but from a boarding kennel that provides a clear, concise answer that’s easy to read on desktop and mobile screens. In a voice search , Google reads aloud all but the last sentence of the featured snippet text and mentions the name of the business. Google doesn’t say exactly how it chooses featured snippets, but following best practices for your FAQ page and site formatting will increase the likelihood of your FAQ ranking well. For more tips, check out our blog post with 5 ranking strategies for featured snippets !   How Do I Write a Good FAQ Page? To create an effective FAQ page, answer these questions. 1. What keywords are customers looking for? Use your analytics dashboard to see how people find your site in searches. If you’re starting a new business, you can research keyword phrases in Google Keyword Planner and Soovle. 2. What’s on my competitor’s FAQ page? See what Q&As they include and which keywords they focus on, but remember that they may not have optimized their FAQ page. Use keyword analysis tools (see above) to decide if they’re on the right track. If so, you may want to include similar (but not too similar) content. If not, don’t follow their lead. 3. Are your questions phrased the way customers will write or ask them? Try typing your questions in your browser’s search bar to get a sense of how people key in those questions. Then ask your questions on your mobile device or digital assistant to hear what sounds natural. Next, write your natural-sounding questions and answers in short, clear sentences that will look good on a mobile or desktop screen. Now, read them out loud. If they sound weird or confusing, rewrite them until you can imagine Siri reading them. 4. Is your FAQ page formatted properly? Group your FAQs by category if you have more than one type of question in categories like shipping, services, products, or something else. Use your carefully researched keywords in the page’s meta tags. Include relevant links to the products or services mentioned in your FAQ. Add contact info so people who didn’t find the answer they wanted can ask your directly, and wrap up the FAQ with a call to action like “shop now,” “book now,” or “contact us.”   Want to learn more about putting together a website that helps your new business grow? Make sure your site includes these must-have elements . Find the post on the HostGator Blog Continue reading

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What’s a Progressive Web App, and Does Your Site Need One?

The post What’s a Progressive Web App, and Does Your Site Need One? appeared first on HostGator Blog . Why So Many Sites Are Building Progressive Web Apps Remember a couple of years ago when everyone was telling site owners to implement responsive design for smartphone users? Responsive design still matters, but the mobile-usability goalposts are moving toward progressive web apps (PWAs) . What are PWAs? PWAs occupy the space between desktopssites with responsive mobile display and full-blown mobile apps that users have to download and install. PWAs load fast, get right to the point, use minimal data, work offline, send push notifications and put icons on users’ homescreens, all without the development investment in an app. Is a PWA right for your site? If so, how can you build one? Let’s take a look. Google has the definitive list of PWA criteria , but in very simple terms, PWAs are web sites that act like apps. PWAs are at least twice as fast as responsive websites, which means that even if you have a responsive template to make your site as mobile-friendly as possible , a progressive web app may still offer some specific advantages, depending on what your site does and what your goals are.   What are the advantages of PWAs? Progressive web apps can benefit retailers, information providers, NGOs, and their users.   1. PWAs can boost sales Many retailers who add PWAs report mobile sales growth, because PWAs help overcome some of the issues that cause mobile shoppers to bail out before buying, such as difficult navigation, slow load times, and fussy data-entry at checkout. After launching its progressive web app, cosmetics company Lancome saw a 17% increase in mobile revenue in the US market. AliExpress, the China-based merchant marketplace, saw conversion rates rise by 104% after its PWA went live . Clearly, customers are happy to make purchases on their phones as long as the process is easy, and PWAs can make it so. 2. PWAs load fast and use less data Most smartphone users will wait 3 seconds tops for your site to load. After that, they’re gone. A PWA speeds up load times, which is good for all users, whether they’re impatient city dwellers who are multitasking at top speed or people in rural, backcountry, or developing areas who want to make the most of their limited connectivity. A good non-retail example of a PWA is the UN’s ReliefWeb. The huge humanitarian-crisis information portal has a full site (below, left) with maps, slideshows, a Twitter feed, and more. The site loads fast for people using the type of internet connection common in major Western cities. But for aid workers in remote locations and disaster zones, it’s not as useful as ReliefWeb’s “lite” site (below, right), which debuted in December 2017 . The PWA distills the content to easy-to-scroll headlines and a small navigation menu. Continue reading

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What Do I Need to Start a Blog?

The post What Do I Need to Start a Blog? appeared first on HostGator Blog . Follow This Checklist for Starting Your Blog You’ve decided to join the ranks of the world’s bloggers. That’s a great idea. A blog can bring so many benefits . But now you have to figure out how to get started. Here are the main steps you need to take to start a blog. First, do you already have a website? If so, jump to the next section. If not, you need to start your website first. There are four things you must have to launch a website:   1. Domain Name Your domain is the main address for your website on the web. It’s what people will type in to reach your website directly. A  domain name should be as close to the name of your brand as possible. If the .com for the name you most want isn’t available, brainstorm alternative names or variations on the one you have that will be easy for people to remember. You can buy a domain on its own, but in most cases, you can get one for free when you buy the next thing you need.   2. Web hosting All websites must have web hosting . It’s what keeps your site on the web and accessible to visitors. Most web hosting plans include at least one free domain name and many include helpful add-ons that make creating your website easier, like templates or website builders. Some hosting plans are especially suited to working with popular blogging platforms , so if the blog is the entire reason you’re starting a website, look for a plan that’s designed to support that particular need.   3. Web design Once you’ve claimed your space on the web, you have to actually create the site itself. If you’re not skilled at web design, you can still easily put together your own website with the help of a website builder . If you want something that looks more professional or unique, look into hiring a web designer to create your site for you. If you want the blog to be the main focus of the site, make that clear going in. Your website should be designed to drive people directly to your content.   4. Copy When people land on your website, they’ll want to know where they are and what the site is all about. Before you launch your website, you’ll need to figure out the best words to use to explain to people what your website is and why they should stick around. It’s worth considering a professional copywriter for this part, particularly if you want your website to encourage people to take a specific action – like buying a product. If your goal is mostly just to share your ideas with the world, then you might not need to hire someone for this, but be sure to spend some time researching online copywriting if you do it yourself so you do it right.   The 5 Things You Need to Start Blogging With all the website basics in place, you can start thinking specifically about the blog now. There are five main things you need to create a blog.   1. A blog strategy Chances are, you want your blog to accomplish something. Otherwise, why not just put your writing into a personal journal? For your blog to be effective at achieving whatever your goals are, you’ll need to take time before you start writing to clearly define a strategy. Determine what your main goals for your blog are and brainstorm a specific plan for how best to achieve them. Think about things like:      Who you want to reach      How often you want to publish new posts (be realistic here!)      The types of content you want to create      How you’ll measure success      How to reach the audience you want      How to keep the audience you find Blogging isn’t easy. You’ll get more out of it for the time you put in if you spend a little time upfront deciding exactly what you want to get out of it and how.   2. A blogging platform You have a number of blogging platforms to choose from. WordPress (pictured below) is by far the most popular and is designed to be easy to use, even for brand new bloggers learning the basics . But some other platforms provide benefits you may appreciate, like more customization options or simpler functionality. Review your options and determine which one is right for your needs. 3. A content schedule And now we reach the hard part – the nitty gritty of keeping a blog going. Creating new content regularly takes time and energy. If you’re going to keep up with it, you need to consistently commit time to getting it done (or hire someone to do it for you). Brainstorm topic ideas in advance and have a calendar planned out for what you’ll be publishing when – before you start writing. Devote time on your schedule daily or weekly, based on how often you plan to publish. Set separate deadlines for writing, editing, and publishing. Your schedule (and your ability to keep it) is one of the most important parts of keeping a blog going. Without it, you’re likely to let it fall off soon after starting.   4. Images At this point, readers expect blog posts to include images. They’re 80% more likely to read your posts to begin with if you add an image to it. Plan on devoting some time (and possibly budget) for finding at least one image to go with each post. You can find high-quality images for free on a number of websites, or even better, make your own. Original images tend to perform better than stock photography, but they do take more time to create.   5. A promotion plan Blogging is competitive. If you’re going to get people to pay attention to your blog posts out of the many, many others out there, you have to do something to get their attention first. That means content promotion is a necessity. Look into different online marketing tactics for increasing awareness of your blog. Consider getting involved in social media, guest posting on other relevant blogs, and teaming up with influencers. You’ll probably need to try out a few different types of promotion tactics to get a feel for what works best for your audience and blog. Pay attention to your analytics as you go so you can measure what promotion efforts get you results.   Conclusion Several of the things you need to start a blog are simply a matter of getting the structure into place, but some of the most important parts of the process are ongoing. Be prepared to commit real time and energy to the process. For your blog to be successful, you have to put the work in. But if it connects with the audience you most want to reach, it will be well worth it. Find the post on the HostGator Blog Continue reading

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The Small Business Guide to Performing Market Research

The post The Small Business Guide to Performing Market Research appeared first on HostGator Blog . Market Research 101 for Small Businesses “Do your market research” is standard advice to people thinking about starting a business. But what does that really mean, and can you afford it? The good news is, there’s a lot of useful free market data—although you may have to get reacquainted with your local library to access some of it. In this post, we’ll go over the basics of market research, helpful resources, and DIY tools to help you gather the business intel you need. What is market research? Market research is the homework you do before you start your business to learn as much as you can about your prospective customers, the geographic market where you’ll operate, and your industry. The great thing about market research today is that, thanks to massive amounts of consumer data collected by government agencies and research firms, you can get as detailed a picture of your customers, market, and industry as your time and budget allow. At a minimum you’ll need to know: Who is the target market for your product? Do they need and/or want what you’re planning to offer? Do they have money to spend with you? Do enough of these customers exist to support your business now and in the future? How’s the overall health of your industry? Who’s your competition? What sets you apart from the competition? To find the answers, you’ll need to do two types of market research. Primary market research is research you do. Secondary market research is all the demographic and industry data that’s out there for businesses to use. The names don’t mean that you should do primary market research first and secondary market research second. To be efficient at planning your business, you need a good understanding of the industry, geographic market, general customer characteristics, and projected trends before you invest time and money in conducting surveys and focus groups with primary sources.   How do you do primary market research? You’ll need to identify people who fit the profile of your ideal customers – people who are interested in what you want to sell, have the money to buy it, and will continue to have money to spend with you over time. The way to do this, usually, is with online and maybe phone surveys, based on demographic data you’ve gathered from secondary sources, in-person connections you’ve made with your target market, trade and professional groups, and more. The Small Business Administration has a handy 7-page Market Research Worksheet that not only guides you through the basics of setting up a primary research questionnaire but also helps you avoid some newbie mistakes as you go. For online surveys, SurveyMonkey is the most popular option. Not only does the service offer free tools you can use to collect data, there’s also a resource library where you can learn how to design your survey, how to finesse tricky topics, how to structure numerical rating scales, and tips on market research. If you’ve already started building your business email list , you can share your surveys with your subscribers to start collecting info. You can also embed SurveyMonkey surveys on your Facebook pages. You can use both SurveyMonkey Audience and Facebook Ads to share your surveys with audiences that match your target customers.   How do you do secondary market research? There’s a lot of good data online, but for some of the most valuable secondary market data, you’ll need to either buy access or find a library with access to those databases. Free online resources to get you started include: SizeUp from the Small Business Administration , which lets you research local competitors, benchmark your business against them, and find advertising outlets. American FactFinder from the US Census Bureau can help you determine the size of your target audience, get general demographic data, and gather industry information by state, county, or city. The Census Bureau site has other resources you can explore, too. The Bureau of Economic Analysis has a trove of national and regional data, including personal spending, income, and savings data displayed by quarter. Wonder whether spending on shoes is rising? Find out here. At the library, look for these resources: The State and Metropolitan Area Data Book – The more recent, the better. This covers general demographic data like population, employment, education, and more. The Statistical Abstract of the United States – Again, the most up to date edition you can find. This includes data on everything from sexual orientation, healthcare usage, veterans, and lots more to help you refine your research. Databases – Each library system has access to a variety of databases that cost too much for individuals to tap into on their own. Cardholders may be able to use some of these databases online at home, but others may require you to make a trip to a branch. These are just a few secondary sources, and there will be a learning curve as you explore, but that’s true for just about every aspect of starting a business. Stick with it, ask your library’s information specialists for help, and remember that learning to do identify worthwhile market research sources is a skill that will help you as your business grows.   How long do you have to do market research? After you launch, you always should keep tabs on market trends that affect your industry, your competitors, your geographic market, and your target customers. This can help you when you want to introduce new products or expand into new areas, and it can help you serve your customers better as their needs and income levels change. Find the post on the HostGator Blog Continue reading

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