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How to Write Your Small Business Case Study

The post How to Write Your Small Business Case Study appeared first on HostGator Blog . How to Write Your First Case Study for Your Small Business Website Case studies—business students analyze them, successful businesses feature them, and marketing experts say most businesses should have them. But how do you write them? The case study creation process is sometimes a big roadblock for small business owners, especially those who don’t have an MBA or marketing experience. In this post, we’ll walk you step by step down the road from deciding whether you need a case study to promoting your finished case study. What Is a Case Study? A case study is a story about how a business helped a customer solve a problem or achieve a goal. Case studies offer more detail than a bite-size testimonial. They also frame the story so readers who are similar to the customer see why that business is the one to solve their issue. People like stories, and marketers like case studies because they offer social proof, help businesses show their expertise, and help prospective customers understand complex or unusual products and services.   Does My Business Need Case Studies? Almost certainly. If your business sells something expensive, highly technical, or so innovative that most prospects won’t be familiar with it, case studies can overcome cost objections, educate prospects, and demonstrate value. For example, international smart home company Loxone sells its equipment and services to homeowners and builders. Loxone has a slew of case studies featuring smart houses from tiny modern to large Victorian, to show how individual homeowners use their products to make their home lives easier: Case studies can help you if your business offers simpler products and services, too. A well-written case study can anchor a marketing program that helps you compete on value rather than price. Dog groomers and cleaning companies can and sometimes do use case studies to show off their results and benefits to clients.   How Do I Write a Case Study? Follow these 7 steps to write your first small business case study. We followed these steps ourselves when writing this HostGator small business case study .   1. Find your story. Every good story starts with a challenge that the main character has to overcome, right? Think about the biggest challenges your customers expect your business to solve for them. Pick the most common one to build your first case study. Let’s say you’re a residential remodeling contractor who specializes in retrofitting homes to be accessible for people with mobility issues, so most of your customers come to you looking to redo their entrances, room transitions, bathrooms, and kitchens.   2. Next, find your keywords. Study the way your customers and would-be customers search for information on the problem you want to talk about in your case study. What do your customers ask about when they first call or email you? When you look at Google Analytics, which search terms are visitors using to find you? Which social media posts generate the most likes and shares? This is how you pick out the keywords and phrases that people use to connect to your business. Include them in your case study so prospects can find it, too.   3. Pick your case-study subject. Ideally, you’ve got customers who love your work and send you referrals. These are the folks who are most likely to agree to talk with you about their experience. Ask them if they have the time and interest. When you get a yes, set up an interview. Besides the time and date that works best for your interviewee, find these things out in advance: How much time they have to talk. An hour is more than enough time for most small business case study interviews. Whether they want to do the interview in person, by phone, via email, or another way. How much personal info they’re willing to share. First name only? Family name only? Full name? Ideally, you’ll get a first and last name and a city, but people have different privacy preferences. What photos will appear in the case study? In this example, before and after photos are the obvious choice, but photos of the client can add credibility, too.   4. Do the interview. Record audio or video and take basic notes. Keep the tone conversational so they’ll feel comfortable talking. Ask about their challenge, why they chose your company to help them, how you solved their problem, and what the result was for them. Focus on details that prospective customers can relate to: Were you able to widen a hallway that was too narrow to accommodate a wheelchair? Does your client enjoy cooking for friends now that the kitchen counter height has been changed? If your customer’s results include facts and figures, use them (with the customer’s permission). If your home remodel saved a customer the cost of moving to a new home, or if you did a remodel for a landlord that allowed her to expand her market and fill more units, the numbers can impress prospective clients.   5. Write the first draft of your case study. After the interview, use quotes from your customer, your chosen keywords, and any numbers that support your customer’s story. The simplest story structure is Your customer had a problem. Your customer chose your business because… You worked with your customer to deliver… You solved their problem by… You saved your customers X amount of time or money. Your customers’ lives are now better because of your product or service. Let that first draft sit for a couple of days, revise it, and then ask someone else to read the revised version and offer feedback. Add your photos and graphics. When you’re happy with it, ask the customer to look it over in case there are any errors.   6. Publish your case study. You can add it to your website’s About Us or Testimonials page or create a separate page for case studies. Thank your customer for working with you on a marketing tool to help your business grow.   7. Promote your case study. Share your case study with your email list and on social media. You can also blog about it, create a print version for in-person meetings and events, and even turn it into a video or podcast.   Congratulations! You’ve got your first case study. Find the post on the HostGator Blog Continue reading

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Finding the Best E-Commerce Marketplaces for Your Online Store

The post Finding the Best E-Commerce Marketplaces for Your Online Store appeared first on HostGator Blog . Why Promote Your Online Store on E-Commerce Marketplaces? A website and an online store are musts for e-commerce, but they’re also only a good start. Industry analysts say small online retailers also need to establish a presence on multiple marketplaces to stay competitive and reach more potential customers. You have more marketplace options than you may realize—and because the marketplace marketplace is so competitive, many marketplaces work hard to make selling, shipping, and marketing easier for their merchants. Why Should You Sell on Multiple E-commerce Marketplaces? Nearly all consumers— 97%, as of June 2017 —search on marketplaces at least some of the time. Avoiding marketplaces means missing out on product searches by virtually all online shoppers. Not only that, but  about a third of shoppers search on marketplaces before heading to a retailer’s own online shop, which means marketplace accounts are marketing tools as well as points of purchase. So signing up your store for one of the big marketplaces like Amazon or eBay should be all you need to do, right? Probably not. The marketplace industry is growing, with new, niche, and international options coming online all the time. For example, Tokyo-based Mercari’s June IPO raised $1.2 billion and it’s planning to expand its current US peer-to-peer market. Limiting yourself to one marketplace limits your exposure to potential buyers. Sticking with big marketplaces also means ignoring smaller marketplaces that may cater better to your audience. And each marketplace has its pros and cons – one may have more visitors overall, while in another your shop has less competition. Your shop doesn’t need to (and couldn’t possibly be) on every marketplace, but being on the right marketplaces for your business is important.   Major E-commerce Marketplaces Here’s a quick rundown of some of the largest and best-known marketplaces along with a few niche options and some peer-to-peer platforms that can also work for certain types of small business.   1. Amazon Marketplace Amazon Marketplace reaches 150 million unique visitors in the US each month, plus more abroad. The marketplace offers businesses who pay a base monthly rate of $39.99 more support and options than individual Amazon sellers receive, like payment processing, geolocation-based offers, and fulfillment.   2. Walmart Marketplace Walmart Marketplace reaches 110 million monthly visitors and only charges referral fees on each sale. Those fees range from 6% for personal computers to 20% for jewelry, with everything else at eight, 12, or 15%. Store owners have to pass Walmart Marketplace’s approval process, which can take up to two weeks.   3. Ebay Ebay had 113 unique US visitors a month in late 2017. Like Amazon, eBay gives individual sellers and businesses a platform for selling. Businesses can choose from a range of monthly plans that include a set number of listings, from a couple hundred (like my tiny resale shop where I offload thrift-store finds) to several thousand. Store subscriptions come with marketing tools, store customization capabilities, and reports.   4. Etsy Etsy , which started as a marketplace for crafters and artisans, reaches some 19 million shoppers. It just announced changes that include new paid plans for shop owners that come with more tools than the free plan. Etsy focuses on handmade goods, vintage, craft supplies, and items manufactured in compliance with the company’s policies. Etsy also connects retail buyers with sellers that have the capacity to produce wholesale lots.   Other US Marketplaces Besides the “big three” marketplaces, you have other options. Japan-based Rakuten runs a US-only marketplace for US sellers that charges monthly fees plus a commission and fee on each sale. Sears runs a marketplace with a similar fee structure. Tech marketplace Newegg operates in 50 countries and offers tiered membership plans, discounted fulfillment help, and promotion tools. Bonanza is a smaller marketplace that excels at getting seller’s wares to rank high in Google search results through careful optimization and helps sellers manage their inventory across marketplaces.   International Marketplaces If your business is already thriving at home, it may be time to look for growth overseas. Depending on demand in foreign markets and your budget for cross-border selling costs, expanding into Latin America and Asia may be doable.   1. MercadoLibre MercadoLibre is the biggest online marketplace in Latin America , and it offers shipping and translation support for merchants outside the region who want to reach its 33 million customers. Approved merchants pay a 16% commission on sales, with no listing fees, but there is a $500 minimum for wire transfers to merchant bank accounts.   2. Alibaba Alibaba is China’s largest operator of online marketplaces, with more than 440 million customers. The company’s Tmall Global platform is open to US merchants who pay commissions on sales plus yearly fees that range from $5,000 to $10,000 depending on the category, so it’s a viable choice only for small businesses with budgets that can accommodate the fees.   Other Marketplace Options There’s not quite a marketplace for every type of product, but there are a lot: For runway designer clothing resale, there’s TheRealReal . For fine jewelry and watches, TrueFacet . Partsmarket is one of several auto parts marketplaces. Reverb caters to musicians looking to buy or sell instruments and gear. Whatever you sell, check to see if there’s an active, specialized marketplace for it.   How to Track All Your E-commerce Marketplaces As you add marketplaces, be sure to track your traffic and sales in each new channel, so you can see which of your new channels is delivering the best results. If your business is very small and you’re only selling on a couple of marketplaces, you may be tempted to try to manually track your sales across all your channels. At best, this is not the highest and best use of your time as a business owner. It’s a shortcut to unhappy shoppers if someone buys the last of an item in your store only to learn that it’s actually out of stock because a customer on another marketplace already snagged it. It’s a better idea to start using multichannel management tools when you set up your marketplace accounts, so your inventory, fulfillment, and shipping are synced from the start. If you’re just adding a couple of marketplaces, your e-commerce service may have plugins available so you can manage everything from your shop dashboard. Another option is a third-party service like ChannelUnity or SellerDynamics that offers integrations among a dozen or more different platforms and marketplaces.   Choosing E-Commerce Marketplace for Your Online Store The bottom line on marketplaces is that they’re where the customers are these days. Research your customers to find out which marketplaces they spend their time on, look into fees and selling requirements, and go meet your audience where they like to shop. Find the post on the HostGator Blog Continue reading

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