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How to Avoid Shopping Cart Abandonment on Your eCommerce Site
The post How to Avoid Shopping Cart Abandonment on Your eCommerce Site appeared first on HostGator Blog . Shopping Cart Abandonment: The Bane of eCommerce If brick-and-mortar shoppers ditched carts full of stuff the way online shoppers do, most big box store checkout lines would be a deserted, impossible-to-navigate mess. Around 70% of eCommerce shopping carts with products in them are abandoned by shoppers before checkout. Why do shoppers do this, and how can your store make them more likely to buy what they put in their carts? 8 Tips to Reduce Shopping Cart Abandonment Here’s a checklist of improvements that can make more of those loaded carts convert. 1. Invest in a great mobile customer experience. More than half of the web’s traffic comes from mobile devices, and consumers are getting comfortable with shopping on their phones. Or they would, if it were easier. That 70% average figure for cart abandonmen t is for desktop users. For mobile users, the cart abandonment rate is more like 85% . Why? Pop-ups, slow page load times , and requirements to key in lots of personal data—these are all hassles even for desktop shoppers who have a mouse and keyboard and no data plan limits to deal with. For mobile shoppers, those hurdles are often roadblocks. Find out how to make your online store more mobile-friendly . 2. Make your product pages work smarter and harder. Customers who are ready to buy right away tend to search for specific products rather than particular stores. That means when they click on a search result for “alligator dog costume,” they’ll go straight to your product page without ever seeing your homepage. But if all they see on that page is a pup in a gator suit, they make not follow through on their intent to purchase. To build trust and make their decision easier, include a simple summary of your shop’s shipping and return policies, a link to live help, and related products so they can get in, get their gator costume, and get back to their busy lives. Chewy.com does this by promoting a shipping deal high up on its product pages, just below the product photo and price. When users scroll down, they also see a short written description, a horizontal slider gallery of related costumes, reviews, and finally, a customer service number and email link. 3. Make returns easy and free. Customers are more likely to buy if they know they can return it easily. That’s especially true for clothing, shoes, and expensive items like jewelry. Tiffany & Co. tops each page on their mobile site with a note about their “complimentary shipping and returns on all orders.” That reassures customers that they can go ahead and make that splashy gift purchase; if it doesn’t work out, they can always return it. Small store owners sometimes say they can’t afford to offer free returns, but as more e-retailers get on board, sellers who don’t offer free returns will be at a competitive disadvantage. A better approach is to figure out how to adjust your product pricing to factor in the cost of return shipping. 4. Make live support easy and immediate. Sharing your customer service phone number and email addresses is always a good idea, but navigating back and forth on a smartphone between a product screen and a phone call or email is a hassle. If customers have questions about something while they’re shopping on their phones, an on-screen live chat is easier than a phone call and much faster than email, meaning customers are more likely to get the info they need before they leave your site and their cart behind. Pura Vida Bracelets does a good job with live CS chat. Shoppers can tap the chat bubble that floats on product screens to ask questions and get answers. 5. Automatically apply promo codes. Don’t make your shoppers backtrack during checkout or navigate away to an aggregator site looking for coupon codes. That’s how you lose conversions as people get frustrated, get distracted, or find a better deal somewhere else. Instead, try an approach like Vistaprint’s. Mobile shoppers see that the current promo code has been applied to their purchases as soon as they land on the site, with an option to shop with a different promo code also on the landing page. 6. Make checkout ridiculously simple. Give shoppers the option to check out as guests, rather than forcing them to create an account. I can’t count the number of times I’ve been stopped from making a mobile purchase with a new merchant at the mandatory “create an account” step. That’s when I remember that Amazon already has my info and probably also the item I’m trying to buy, so I’m gone. Letting your shoppers validate their identity and pay with a few taps or swipes raises the likelihood of closing the sale. Consider allowing shoppers to sign in with Facebook or importing their PayPal shipping information to save time. Anthropologie’s mobile site, for example, lets shoppers opt into the full mobile checkout process or just go directly to PayPal: 7. Follow up on abandoned carts. A ditched cart doesn’t have to be the end of the story. Sometimes shoppers intend to follow up but get distracted. A reminder and an offer can bring them back. You can do this through ad retargeting, follow-up emails, and Facebook Messenger if you’re using it for customer service. Choose only one method per cart, though, and limit the number of follow-ups per cart. No one wants to be stalked by a garden shed or pelted with multiple emails. 8. Track your results. How will you know if your plan to reduce cart abandonment is working? Metrics! Get a benchmark average for daily or weekly cart abandonments versus completed orders before you begin. Then continue to track those numbers as you make improvements to your site, product pages, policies, support, promo codes, checkout process, and follow-up efforts. Over time, as your store experience gets easier for your customers, you should see fewer deserted carts and higher conversion rates. Find the post on the HostGator Blog Continue reading
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5 Live Social Video Ideas for Small Businesses
The post 5 Live Social Video Ideas for Small Businesses appeared first on HostGator Blog . Social Live Video Ideas from 5 Successful Brands Live social video is essential for marketing teams. With irrelevant messages consuming customers’ attention, your team needs content that will stand out from the rest. And that’s where live social video becomes valuable to your small business. “Live streaming videos give you the chance to attract a much larger audience and generate more traffic and online visibility. Because of its immediate interaction, you can entice more viewers than you would from just a simple status update or post,” states Maggie Munley , account manager at Corporate Communications. Dust off your favorite outfit. It’s time for you to step in front of the camera. Here are five live social video ideas to get you started. 1. Interview Thought Leaders Education is important in today’s society. People are always seeking knowledge to advance their careers, help their businesses, or just find a product at a cheaper price. Knowledge is definitely power. If you’re seeking to impress your audience on live social video, you’ll want to start by interviewing thought leaders in your industry. Experts can offer unique insights on how to tackle small and big challenges affecting your consumers. By interviewing them, you also shine a light on your amazing brand. You’ll want to select thought leaders that your customers respect. So take the time to research the latest blogs, attend a few conferences, or listen to several podcasts. These spaces are prime areas to find well-qualified experts. But don’t miss the opportunity to interview the thought leaders on your team. They work day in and day out in particular areas that may interest your audience. Below is an live social video example from Socedo , a lead generation platform. While streaming on Periscope, the company interviewed their head of sales about direct messaging in the B2B social media marketing. You’ll also want to think about the topic and interview questions. Poll your audience before the chat and take live questions during the interview. That way, you’re engaging with the customer and not talking at them. 2. Explore Behind the Scenes Your team’s tasks and responsibilities may seem routine (and even mundane). Everyone is doing their job to contribute to a greater cause—the customer’s satisfaction. However, that’s not the case for your social media followers. You do something extraordinary in their eyes. You make a product they adore! On any given day, your team is working behind the scenes, planning new product launches, arranging customer appreciation events, or speaking at a major conference. Those actions you call “small” are a really big deal to your customers. People enjoy getting the inside scoop on what happens within your small business—and live video makes it possible. “Use streaming to create conversations, give customers important information, and highlight fans, partners, employees, and new technologies (and share the spotlight). Sharing behind-the-scenes glimpses is yet another way to thank your biggest fans and enable them to help share your brand story,” says Kathy Klotz-Guest , founder of Keeping It Human. The New York Times is revered for its crossword puzzle. On Facebook Live , the team solves the puzzle with its followers. Plus, they give hints and viewers can put their guesses in the comments section. Let your creativity run wild to show off your behind-the-scenes moments. It’s your opportunity to give your brand a personality. 3. Announce New Products You’re constantly seeking different ways to create brand awareness. You want to drive sales, too. Live social video can provide a helping hand. Streaming the announcement of your new products gets consumers excited. It’s a chance to see your product in real-time for the very first time. And guess what? They don’t have to leave their home or office. Then, your product announcement becomes a full-fledged event. On live video, you can explain the product features, demonstrate how it works, and talk to customers. “Sharing the event with your audience can make them feel included and enthusiastically engage with your brand. If it’s not exactly viable to host an event on your own, you can still engage your audience by getting involved in a much bigger event and then sharing live videos of how you’re helping out,” writes Inc. contributor Shane Barker . Time magazine highlights how to use Barker’s advice. When Apple made a big product announcement, the media publisher streamed the live event on its own YouTube channel. Bringing attention to industry news also can score you a larger audience. Whether it’s your product or industry news, make sure to invite your customers to the event. Their presence can lead to sale now or in the future. 4. Perform How-to Presentations When it comes to bringing products to life, there’s nothing better than a how-to presentation. It’s your moment of glory to give consumers that aha feeling. Demonstrating your product or service is an effective approach for prospective and current customers. When you turn on the camera, your main objective is to show them your product’s value. Before you get started, decide on what you want to demonstrate. You don’t want to risk fumbling over your own product with a live audience. You also don’t want to spend an hour or two explaining something; you’ll lose the attention of the audience quickly. Next, select who will be your on-air talent. You want a team member who can talk naturally about the product and won’t freeze up if he makes a mistake. You want someone who can handle the technical difficulties. How-to presentations don’t have to convey a serious tone. Have fun with your audience. Check out this example from Dunkin’ Donuts . It’s a light-hearted live video to celebrate their super fans on Valentine’s Day . Killer presentations are all about organizing your ideas before the camera turns on. Do the hard work up front, so you can have fun with your customers on live social video. 5. Support Your Cause Sometimes, live social video isn’t all about you. If you want to generate brand awareness, your small business must spotlight other causes. Today’s consumer is searching for ways to connect with brands. Supporting your favorite charitable causes is one route to displaying your brand’s values. Maybe you donate a percentage of your sales to a local nonprofit. Or your team volunteers at a specific soup kitchen every year. Those defining moments give consumers an inside look at your small business. With live video, you can capture the selflessness of your team. Michael Quoc , founder and CEO of Dealspotr , offers his perspective: “Live streaming makes your brand feel real. It’s an opportunity for you to be less polished and more authentic. You can show the human side of your team versus the scripted, commercial side.” ASPCA hosts live adoption videos for rescued animals. It’s heartwarming and sincere. Audiences have no choice but to like and share the video. These videos would be perfect for a small business to show their support. There’s a wide-range of nonprofit organizations looking for help. Lend support to a cause that matters to your team. Lights, Camera, Action Live social video is making a splash in every industry. Consumers want to see your brand’s personality and the people behind it. Engage your audience by interviewing thought leaders with bold ideas. Announce upcoming product ideas to gauge consumer interest. And of course, give your favorite nonprofit cause some support. It’s time for your close up. Start creating your own live social videos. Find the post on the HostGator Blog Continue reading